Shipping policy

ORDERS & DELIVERY

  1. How long does delivery take?

We take pride in providing rapid, streamlined, and complimentary/discounted delivery services across Australia. Our aim is to ensure your items reach you swiftly and affordably.

Most of our orders are swiftly dispatched using courier services on the same or following business day. While delivery timelines may fluctuate based on your location and the items in your order, typically, orders are delivered within 2-3 business days for metropolitan and large residential areas, and within 5-7 business days for regional areas.

  1. How long does it take to dispatch orders?

Orders submitted before 12 noon on weekdays will be promptly forwarded to our warehouse for dispatch, usually on the same day. Otherwise, they will be processed on the following business day. Rest assured, you will receive an email notification, complete with a tracking number, once your order has been dispatched.

  1. Am I able to change my order once it’s been placed/paid?

Once your order has been sent to the warehouse for processing and dispatch, we're unable to modify the order details or cancel it. If you require any changes to an existing order, please reach out to us as soon as possible, and we'll do our best to accommodate your request.

  1. How much is shipping fees?

After selecting the product you wish to purchase, click on the "Add to Cart" button. This action will redirect you to your cart page, where you can review your selected items and view the associated shipping costs. Our shipping fees will depend on the location and size of the items.

  1. Can you deliver to PO Boxes?

As we primarily utilize courier services for deliveries, we regret to inform you that we cannot deliver to PO Box addresses. For successful delivery, we require the complete street address.

  1. Can I pick-up the items?

While we do not currently offer a pickup service, we provide direct delivery to your doorstep or business location, eliminating the need for you to travel. This ensures convenience and saves you valuable time

  1. How do I check the status of my order?

To check the status of your order, you can:

  1. Log in to Your Account: If you created an account during the checkout process, you can log in to your account on our website. Once logged in, you should be able to view your recent orders and their current status.
  2. Check Your Email: We typically send email updates regarding your order status. Look for emails from us with subject lines like "Order Confirmation" or "Order Shipped" for the latest information.
  3. Contact Customer Support: If you're unable to find the information you need through your account or email, feel free to reach out to our customer support team. They'll be happy to provide you with an update on the status of your order.

By using one or more of these methods, you should be able to easily track the progress of your order and stay informed about its status.